Frequently Asked Questions (FAQ’s)
Q. Whom should I call if I have a query?
A. Please go through our FAQ’s and see if it can answer your questions. If your queries are not answered, we would suggest you raise a ticket immediately with details provided such as userid, mobile no etc. Given the large number of applications we cannot provide telephonic support. Ticket responses usually take one hour and in rare cases two hours during working hours/days from 9.30 am to 6 pm. In case we need to reach you for any information, we will call you.
Q. Why does it take so long to get a response
A. Ticket responses usually take one hour and in rare cases two hours during working hours/days from 9.30 am to 6 pm. In case we need to reach you for any information, we will call you. Response time is required to understand the issue, access the data files, authenticate the information and then respond. Please do not create multiple tickets in case you do not get a response as it only complicates the responses.
Q: The screen has frozen. Nothing is happening, I cannot get any confirmation. What do I do now?
A: This happens if the internet connection you are using is of a slow speed or has a drop in connectivity. Please close the browser window and open a new browser again and login. The information to the point of the last submission will be automatically saved.
Q: I cannot upload image photographs – it gives 500 Error
A: This happens for a couple of reasons (1) The file size you are uploading is more than 1Mb. Kindly reduce the file size before uploading the document. (2) The format of the JPEG image is not compatible with the server. Kindly upload a PDF file instead.
Q: I registered but have not received the password.
A: Sometimes, the mobile phone network may delay the delivery of the SMS for up to one hour. You may also try again by clicking on the FORGOT PASSWORD link for the SMS to be resent to you.
Q: I have problem registering and/or login?
A. Problems with registering and login can happen due to a number of reasons:
• Browser is not updated
• Connection drops or is too slow
• Password not received or incorrect password
If you have not received the password, please login to our portal and inform us: Intellinects Support Centre Link
Q: My files are not getting uploaded?
A. File upload issues can happen due to a number of reasons e.g. drop in connectivity, failed connection, incorrect file format or file size larger than recommended. Typically mobile and wifi connections could experience these issues. If you still have an issue please login and create a ticket
Q. I cannot download the files?
A.Download issues happen due to a number of reasons e.g. drop in connectivity, failed connection etc. especially on mobile and WiFi connections. If you still have an issue please login and create a ticket.
Q: The parents do not have an Aadhar card, what can we do?
A. Kindly submit any other Government issued photo identification in place of the Aadhar card.Alternatives have been suggested.
Q: I don’t know how to use Google Maps to show my address. How do I do it?
A. Google Maps requires you to click on the red icon and place it closest to where your residence is. This will enable a correct representation of your address to the school.
Q: Can I upload pdf files or only JPEG files can be updated?
A. JPEG files are preferred to be uploaded, especially for photographs. Maximum file size for a single upload cannot exceed 1 MB. e.g. birth certificate can be a maximum of 1 MB.
Q: I do not have a caste certificate in my child’s name
A.The caste certificate is an OPTIONAL requirement. If one is not obtained in the child’s name, then you can substitute the same for the parent’s caste certificate, but you will need to submit the original if admission is granted. If parents also do not have caste certificate, then apply in OPEN category.
Q: I completed the application form and clicked on SUBMIT, but have not received the SMS confirmation. Is my application submitted?
A: Please close the browser and login again. If you can see the application form as being completed, then you may download the form for your records. If not, please contact us on firstname.lastname@example.org providing the following details:
1. School to which you are applying
2. The login credentials
We will verify the status of your application and revert to you.
Q: Institute I want to apply is not available. What do I do now?
A. This may happen due to the following reasons:
1 If the child does not meet the age criteria, you will not be able to apply to the school, but the school will be listed.
2 The school is not participating on our platform. You may contact the school directly to find out their admission procedure.
Q: I am having difficulty seeing the form properly. The display format is not correct.
A: Kindly make sure that you are using one of the approved browsers – preferably Google Chrome or Mozilla Firefox. Also make sure that your browser has been updated to the latest version. You can check on your version of the browser by going to the help tab on your browser and see if it is the latest version.
Q. I am having difficulty seeing the form properly. The display format is not correct?
A. Kindly make sure that you are using one of the approved browsers – preferably Google Chrome or Mozilla Firefox. Also make sure that your browser has been updated to the latest version. You can check on your version of the browser by going to the help tab on your browser and see if it is the latest version.
Q: I filled in all the information, selected the school to apply, but the submit button not working?
A. Please contact us on Intellinects Support Centre providing the following details:
1. School to which you are applying
2. The login credentials
We will submit the application on your behalf and revert to you.
Q: Age criteria for the applicant is not being met. Can we still apply?
A. Each school has specified the date of birth range for the child for whom admission is being sought. This is mentioned on the school’s website. The common admissions platform can only accept application form which meet the age criteria.
For more details on eligibility visit the respective pages of the institute.
Q: Opening and closing dates
A. Opening and closing dates for each school are specified by the school and are mentioned on the school website as well. When admissions are open, you will be able to apply to the school. A list of the schools with current status is also available on: http://intelliadmissions.org
Q. I am based in another city, can I apply to an Institute in another city?
A. Yes, you can apply as long as you are sure that you will accept admission if granted and are interested in that Institute.
Q. I missed the deadline
A. We are sorry that you missed the deadline. Every institute prescribes deadlines and we cannot change it for anyone.